FAQs

We know that trust begins with answering all your questions. Here you'll find frequently asked questions about our Hyalferrin products and your shopping experience at the Okkoderm online store.

Frequently asked questions about your purchase at Okkoderm

Available at selected pharmacies, at hyalferrin.es and at Okkoderm.com

Of course. Our team of dermocosmetics specialists will help you choose the most suitable product for your skin type and needs. Contact us via WhatsApp .

Select the products you want, add them to your cart, and follow the checkout steps. In just a few minutes, you'll receive a confirmation email with all the details of your order.

We accept secure payments by credit/debit card, PayPal, and bank transfer. All methods are encrypted to ensure your security.

We ship to the entire Iberian Peninsula and the Balearic Islands. We don't yet ship to the Canary Islands, Ceuta, and Melilla, but we hope to be able to do so soon.

Delivery time is 24-72 business hours within mainland Spain. During special campaigns (sales or new product launches) delivery times may vary slightly.

Shipping is free for orders over €60 . For orders under €60, the cost is €6.

You have 24 hours from the time you receive your order to request a return. The product must be unused and in its original packaging. See our refund policy.

Contact our customer service team via WhatsApp on our website or by email at hola@okkoderm.com within 48 hours of delivery. We will replace the product at no additional cost to you.

During the checkout process, you'll find a specific field in your shopping cart to enter your coupon. The discount will be automatically applied to your total.

You can contact us via email at hola@okkoderm.com or via WhatsApp during business hours. We always respond as soon as possible to help.

Preguntas frecuentes sobre Hyalferrin y el cuidado de tu piel

Hyalferrin is the first dermocosmetic line to incorporate N-Hyaluronyl-Lactoferrin™, a patented technology that delivers lactoferrin—a natural immune protein—to the deepest layers of the skin. Unlike other routines, it not only hydrates but also reactivates the skin's primary defense, strengthening its resistance and elasticity.

Yes. It was developed in Korea and arrived in Spain through Okkoderm.

All products are designed to be safe, even for the most sensitive, reactive, or compromised skin (atopic, acne-prone, post-dermatological treatment). Their gentleness does not compromise effectiveness: they soothe, protect, and strengthen from the first application.

Lactoferrin is a natural protein with antioxidant, anti-inflammatory, antibacterial, and regenerative properties. On the skin, it helps reduce redness and breakouts, improves elasticity, adds radiance, and strengthens the skin barrier against external aggressors.

Clinical studies show visible improvements in 23 days: reduced acne marks, increased elasticity, and a more even skin texture. However, many people experience immediate soothing and hydration from the very first application.

No. The line is designed under the Gentle by Design philosophy: gentle, hypoallergenic, and skin-friendly formulas. Biocompatible and natural ingredients are prioritized, avoiding common irritants.

Yes. Lactoferrin regulates excess sebum and combats acne-related bacteria. Furthermore, the products' lightweight texture leaves no greasy residue and helps soothe breakouts and improve blemishes.

The Hyalferrin routine follows a four-step ritual:

  1. Cleaning : Fermented soap or cleaning oil.
  2. Activation : Biogen Signal Layered.
  3. Strengthen : Serum with N-Hyaluronyl-Lactoferrin™.
  4. Protect : Barrier cream.
  5. Revitalize : Use Vital Alpha (radiance) or Signal Beta (firmness) ampoules as an intensive treatment. You can apply them every 4 months to balanced skin as an energy boost, or incorporate them into your routine whenever your skin shows signs of fatigue, irritation, or aging. Apply them before your serum to maximize their effects.

Yes. It was specifically designed to support sensitive and compromised skin. Its calming, regenerating, and protective properties make it an excellent complement to dermatological treatments. We always recommend consulting your specialist before starting any new routine.

The entire line is developed and manufactured in South Korea by the Bio Cell Fusion Science Institute of SONIMEDI, pioneers in the research and application of lactoferrin in cosmetics.

Okkoderm is the official distributor of Hyalferrin in Spain. You can purchase it directly from our online store or at selected partner dermatology centers and pharmacies.

Frequently asked questions about Hyalferrin and your skin care

Minicell es una línea facial avanzada enfocada en la salud de la piel desde la célula, diseñada para mejorar visiblemente la calidad de la piel y potenciar sus procesos naturales de regeneración.

Minicell se diferencia por su enfoque celular, y por la incorporación de exosomas de tres tipos, de origen vegetal y animal (lactobacillus y leche), que actúan en sinergia para favorecer la regeneración cutánea, mejorar la textura de la piel y optimizar los resultados del tratamiento facial.

Sí. Los productos Minicell están formulados para todo tipo de pieles. La propuesta de valor de la línea no se basa en tipologías de piel, sino en ofrecer soluciones eficaces adaptadas a distintas necesidades y objetivos de cuidado facial.

Sí, Minicell está indicada para mujeres y hombres. Puede utilizarse a cualquier edad adulta, aunque está especialmente recomendada a partir de los 25 años, etapa en la que la regeneración celular comienza a ralentizarse.

La piel suele percibirse más confortable, luminosa y con mejor textura desde las primeras aplicaciones. Los resultados visibles se optimizan con el uso continuado y la constancia en la rutina facial.

Sí. Minicell puede combinarse con otras líneas de la marca. En especial, presenta una sinergia avanzada con los productos de la línea Hyalferrin, potenciando los resultados globales del cuidado facial.

Sí. Recomendamos el asesoramiento personalizado con un experto para diseñar una rutina facial alineada con tus objetivos y maximizar los resultados del protocolo Minicell.

Puedes encontrar la línea Minicell en la web oficial de OKKODERM, en centros de estética clínica profesionales y en farmacias seleccionadas.

Por supuesto. Nuestro equipo técnico especializado en dermocosmética te ayudará a elegir la solución más adecuada a tus necesidades con los productos idóneos para ti. Contáctanos a través de atención al cliente o del WhatsApp.

Minicell actúa a nivel celular para mejorar la calidad de la piel, y sus resultados se potencian cuando se integra en una rutina facial constante y en un estilo de vida que favorezca la salud cutánea (hidratación, descanso y protección diaria).