Coverage

Currently, we only ship to the Iberian Peninsula.
We do not deliver to the Canary Islands, Ceuta or Melilla.

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation.
During peak seasons, this period could be extended.

Shipping Methods

We have the following options available:

• Standard shipping (5-7 business days)
• Express shipping (2-3 business days)
• International shipping (7-15 business days)

Shipping Rates

Shipping rates vary depending on location and selected method.
They will be calculated automatically at checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the delivery status.

Delivery Delays and Problems

We are not responsible for delays caused by external factors, such as weather conditions, customs procedures, or
logistical incidents of the carrier.

If your order does not arrive within the estimated time, please contact us.

Incorrect Shipping Address

It is the customer's responsibility to provide a complete and correct address when making the purchase.

We do not assume responsibility for failed or delayed shipments due to incorrect information provided by the buyer.

Contact

If you have any questions about our shipping policy, you can contact our customer service team at info@okkoderm.com